Shipping policy
At Charlotte Kensington, we are committed to delivering your order as smoothly and efficiently as possible. Please read our shipping policy carefully before placing your order.
Processing Times
Orders are typically processed within 1 to 3 business days. Please note that processing times may be slightly longer during peak periods, promotional events, or public holidays.
Estimated Delivery Times
Estimated delivery times begin once your order has been dispatched.
- United Kingdom: 5 to 10 business days
- International orders: 7 to 15 business days
Please note that these delivery timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping fees, if applicable, are calculated and shown at checkout before payment is completed. From time to time, we may offer free shipping promotions, which will be clearly displayed on our website where applicable.
Tracking Information
Once your order has been dispatched, you may receive tracking information by email where available. Please allow a short period for tracking updates to appear after shipment.
Delays
Occasionally, delivery delays may occur due to courier disruptions, customs clearance, severe weather, high seasonal demand, or other circumstances beyond our control. Charlotte Kensington is not responsible for delays caused by third-party delivery services.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for failed deliveries, delays, or additional costs resulting from incorrect or incomplete shipping details provided by the customer.
Lost or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us at support@charlotte-kensington.com. We will investigate the matter with the carrier and do our best to help resolve the issue.
Customs, Duties and Taxes
For international orders, customs duties, import taxes, or handling fees may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
If you have any questions about shipping, please contact us at support@charlotte-kensington.com.
Operating company: ROMANTE MKT LLC
Address: 8206 LOUISIANA BLVD NE STE A4870, ALBUQUERQUE, NM 87113, United States